Frequently Asked Questions
Can't find your answer? Contact us and we'll be happy to help.
Are you part of Uber Eats, Deliveroo or Just Eat?
No. JZ Consultant Group is an independent UK consultancy. We are not affiliated with, endorsed by or authorised to act for any delivery platform. You always apply directly with the platform using your own details.
Can you guarantee my application will be approved?
No — and nobody honestly can. Each platform makes its own decisions about applications and account activation. We help you understand the requirements and prepare properly, which can help you avoid common delays.
Will you ask for my password or verification codes?
Never. We will never ask for your platform password, one-time verification codes or bank login details. If anyone claiming to be from JZ Consultant Group asks for these, please do not share them and contact us.
Can you sell me delivery insurance?
No. We are not an FCA-authorised insurance broker, so we do not sell, arrange, compare or recommend insurance policies. We explain general requirements — such as hire and reward cover — so you can speak to an FCA-authorised insurer or broker with confidence.
Do you offer support in Bengali?
Yes. We support customers in English and Bengali. Choose your preferred language on the request form.
How much do your services cost?
Please contact us for details. We will always explain any fees clearly and agree them with you before starting any paid work. Sending an enquiry is free and creates no obligation.
Can you help if my application was rejected or my account was deactivated?
We can help you understand the platform's messages, check your documents and explain how to contact the platform's official support. We cannot promise reinstatement, and we cannot help anyone use another person's account or documents.
Do I need to register as self-employed?
Most delivery riders work as self-employed contractors, which usually means registering with HMRC for Self Assessment. We share general information and point you to official GOV.UK guidance. For personal tax advice, please speak to a qualified accountant.
Do you have an office I can visit?
We work remotely across the UK by phone, WhatsApp, email and video call. Our registered office address is for official correspondence only and is not open to visitors.