Account and Document Support
Already applied or already riding? We help you understand what your platform is asking for and how to respond correctly — using your own account and your own documents.
How we can help
Application status guidance
Understanding what different application statuses usually mean and what you can do next.
Document submission assistance
Preparing clear, correct documents before you upload them yourself.
Expired document guidance
Planning renewals for licences, insurance and identity documents so your account isn't interrupted.
Account information updates
How to update your vehicle, address or contact details through official channels.
Identity verification preparation
Tips for passing identity and photo checks the first time.
General account troubleshooting
Working through common problems step by step.
Guidance on contacting platform support
How to explain your issue clearly to the platform's official support team.
Important to know
- We never promise account activation, guaranteed approval or reinstatement.
- We never access, log in to or manage another person's account, and we never ask for your password or verification codes.
- Platform acceptance, account activation and insurance approval are decided only by the relevant third-party providers. We cannot guarantee any outcome.
- We will never ask for your platform password or one-time verification codes.
JZ Consultant Group is an independent consultancy. We are not affiliated with, endorsed by or acting on behalf of Uber Eats, Deliveroo, Just Eat, Stuart, Amazon Flex or any other delivery platform. All trademarks belong to their respective owners.
Ready to get started?
Tell us what you need and we will be in touch — in English or Bengali.
Related guides
- Common Food Delivery Application Problems and FixesRejected documents, failed selfie checks, long waits: here are the most common application problems and what you can check yourself.
- What Documents Do UK Delivery Riders Need?ID, right to work, licence, insurance, bank details: a simple checklist of the documents delivery platforms commonly ask for.
- Common Questions from New Delivery Riders in the UKCan I work on more than one app? Do I need insurance on a bike? Who pays my tax? Clear answers to questions new riders often ask.